Frequently Asked Questions – FAQ’s

Question 1:  How does the HighView Thin Client use Adobe Acrobat Reader?

Question 2: How do I configure Adobe Acrobat Reader to display the Portable Document Format (PDF) file for the image in Internet Explorer?

Question 3: How do I use the single PDF and multiple PDF icons? What is the difference between single and multiple PDF icons and which choice is best for me?

Question 4: How do I print documents from the PDF viewer?

Question 5: Should I open many image windows at the same time?

Answers

 

Question 1:  How does the HighView Thin Client use Adobe Acrobat Reader?

 

Answer:

HighView uses Adobe Acrobat Reader to allow Users to view images. Depending on how the preferences are set in the Adobe Acrobat Reader, you can view an image in two different ways, either in an internet browser window or in an Adobe Acrobat Reader window.

The images can also be displayed in a second internet browser window and in an Adobe Acrobat Reader window.

Question 2: How do I configure Adobe Acrobat Reader to display the Portable Document Format (PDF) file for the image in Internet Explorer?

 

Answer:

Click Start, select Programs, and then select Adobe Reader to open the Adobe Acrobat Reader application.

Figure 1 Selecting Adobe Acrobat Reader

The Adobe Reader window appears.

Figure 2 Adobe Acrobat Reader

Click Edit, and then select Preferences.

Figure 3 Selecting Adobe Acrobat Reader Preferences

The Preferences window appears.

Select Internet from the Categories list on the left side of the screen; select the Display PDF in Browser check box to choose your preference.

Click OK.

Figure 4 Setting the Adobe Acrobat Reader Web Browser Options

If you have changed your preferences, a popup message notifies you that you must restart your system for the change to take effect. Click Yes to restart now or No if you plan to restart your computer later.

Figure 5 Restart System Popup

Any PDF images will now display up in the internet browser window if you have checked the Display PDF in Browser option.

 

Question 3: How do I use the single PDF and multiple PDF icons? What is the difference between single and multiple PDF icons and which choice is best for me?

Answer:

There are two icons to select the way to view the images associated with the documents.

The row on which you are currently are focused upon will be highlighted with a background color.

Figure 6 HighView Row Selection

Figure 7 Highlighted Row with Focus

Selecting the multiple PDF icon displays one image at a time for all images in the document set and selecting the single PDF icon displays all images associated with the document in one PDF format.

For example:  If a CMS1500 claim has two attachments then the complete document set has three images. If you select the multiple PDF icon, then the first image of the CMS1500 claim set will be displayed. If you select the single PDF icon, all three images are retrieved from the EDMS repository and displayed.

 

Recommendation: Use the multiple PDF icon for improved performance.

 

Question 4: How do I print documents from the Adobe Acrobat Reader?

Answer:

From the image display window, use the print button

Figure 8 Print from Adobe Acrobat Reader

Question 5: Should I open many image windows at the same time?

Answer:

No. It is recommended to open a few image windows at a time so you can keep track of which documents you are working.